Support Center
The service center is open 24/7. We strive to improve our services. You can contact us
Why was my account blocked?
If you violate our rules, your account may be automatically blocked. If you used a VPN. If you try to hack the site. If you insulted people.
Why didn't what I took off go into my wallet?
Some cryptocurrencies are sent using a low payment option. Because of this, your funds will be in processing status for a while, which usually takes less than 24 hours to process. They all arrive within 24 hours.
Why am I getting a VPN error message?
We have a system to detect VPNs so we can tell you if you are using a VPN. We have seen many cases of site access using VPN. Please turn off your VPN when using the site.
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Please read the above before writing to us! There are answers to our most frequently asked questions